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DOWNLOAD INSTRUCTIONS AND FAQS

STEP-BY-STEP DOWNLOAD INSTRUCTIONS

  1. Choose your region. The Americas region Software Bundled Download Program is available only to the original purchaser of an Intuos or Cintiq pen tablet and only if the tablet has been purchased in the Americas region (North America, South America and Central America). If you purchased your Intuos or Cintiq in another region, this program is not available to you.

  2. Proceed to register your product(s). Please note the following:

    1. You will need your Software Bundled Download Key. This key is printed on a label placed on the sleeve of the driver CD that came with the product.

    2. You will need the Serial Number. The serial number for your tablet is located on a label found on the underside of your tablet. To help you identify your model or serial number (SN), each one has a red box around it as indicated in the image below:

              

    3. Register your product(s). If you have purchased more than one Intuos or Cintiq product, you may register all of them by clicking the Register More Products button, instead of the Complete Registration button (at the end of the registration screen), and then add the information for each of the products you have purchased. You will receive the same rights for one set of bundled software downloads for each of the tablets that you have purchased. After entering the tablet information for your final tablet, click the Complete Registration button.

  3. Select your software downloads. Software choices are final, so please make sure that you choose ALL of your selections before moving on to the next screen, because you will not be able to add to or modify your selections.

    1. If you need more information about a software application, please move the cursor over the name of that application and additional information will pop-up. The size of each download appears next to the name of the application. The size of the application and your internet bandwidth will determine your download time. When you have made ALL of your choices, click on the Submit button.

    2. Upon completing your software selection, you will receive an email with all necessary license keys. The email will go to the email address that you used for registration. Please be sure that your email address is correct. If the email with the license keys is lost, you can have them re-sent by logging back into your account, selecting Software Selection and then selecting the Send License Key option next to each of the applications.

  4. Options. Choose the correct operating system and language for each of the applications you have selected. If a language or an operating system does not appear in the drop down menu, then it is not available and you will need to choose a different operating system or language.

  5. Download your software. Select the Download Now option, then select Download next to the applications you want to download. If your operating system has the option to "Run" or "Save," choose Save and specify a location of your choice. Do not select Run, since this will place the downloaded file in your temporary internet files folder and will be very difficult to find. You are entitled to only one single user license for each of the applications that you have selected in the Bundled Software Download Program. Your license key(s) will be emailed to your registered email address.

  6. Installation. Install each application by following the instructions on screen, and complete each software installation before installing the next download.

  7. If you have further questions, please click here to go to our Customer Care site.


FAQS

Q: What are the participating regions for the Software Bundled Download Program?
A: The Americas region includes North America, Central America and South America. Intuos or Cintiq purchasers in other regions cannot participate in this program and they should check their specific region for any applicable offers.

Q: How long will it take to download my application choices?
A: Download times will vary according to your bandwidth and the size of the applications that you select.

Q: Can I come back into the system later and get new applications?
A: No, once you have made your application download choices they are fixed. You may return to the system one time to download the same applications again (if available), but you will not receive a new license key or serial number. You have the right to a single user license for each of the applications that you download, which can be retrieved by choosing the Available Downloads option.

Q: How do I contact Customer Care if I am having issues?
A: You can contact customer care by selecting Customer Care in the download system or go to http://www.wacom.com/en/CustomerCare.aspx.


SOFTWARE SYSTEM REQUIREMENTS

Please note that there are different Bundled Software Download Application choices for Cintiq, Intuos4 and Intuos5. Not all of the choices below are available for all products. Your choices are limited to only those applications that are offered for the product that you register.

Application Windows version Mac OS version
Adobe® Photoshop® Elements 10
(PC/Mac)
  • 1.6 GHz or faster processor
  • Microsoft® Windows® XP with Service Pack 2 or 3, Windows Vista®, or Windows 7
  • 1 GB of RAM (2 GB for HD video functions)
  • 3 GB of available hard-disk space (additional free space required during installation)
  • Color monitor with 16-bit color video card
  • 1024x576 display resolution at 96 dpi or less
  • Microsoft DirectX 9 compatible display driver
  • DVD-ROM drive
  • QuickTime 7 software (required if importing QuickTime formats)
  • Internet connection required for Internet-based services
  • Multicore Intel® processor
  • Mac OS X v10.5.8 through v10.6
  • 1 GB of RAM (2 GB for HD video functions)
  • 3.4 GB of available hard-disk space (additional free space required during installation)
  • 1024x768 display resolution
  • DVD-ROM drive
  • QuickTime 7 software (required if importing QuickTime formats)
  • Internet connection required for Internet-based services
Adobe® Photoshop® Elements 6
(Mac Only) 		 
  • PowerPC® G4 or G5 or multicore Intel® processor
  • Mac OS X v10.4.8 through 10.5.2
  • 512MB of RAM (1GB recommended)
  • 64MB of video RAM
  • 1GB of available hard-disk space (additional free space required during installation)
  • 1024x768 display resolution
  • DVD-ROM drive
  • QuickTime 7 software required for multimedia features
Autodesk® SketchBook® Express 2011
  • 800 MHz processor
  • Microsoft® Windows® XP, Microsoft® Windows Vista®, and Microsoft® Windows 7®
  • Graphics card capable of 1024x768 display
  • 256 MB of RAM
  • Mac® OS X® 10.5 or 10.6
  • Intel Core, 2.33GHz or greater CPU
  • 2GB RAM minimum; 4GB or more is highly recommended
  • Graphics card with 128 MB or greater dedicated video memory
  • 1280x1024 display with True Color
  • 5GB of free disk space
Corel® Painter™ Sketch Pad
  • Microsoft® Windows XP® SP3, Microsoft® Windows Vista®, and Microsoft® Windows 7®
  • Pentium IV, 700 MHz or greater
  • 256 MB RAM
  • Mouse or tablet
  • 24-bit color display
  • 1024x768 screen resolution
  • CD-ROM
  • 400 MB of HD space for installation
  • Mac OS X 10.4 or 10.5 (with latest revision)
  • Power Macintosh G4, 700 MHz or greater
  • 256 MB RAM
  • 32 MB Video Card
  • Mouse or tablet
  • 24-bit color display
  • 1024x768 screen resolution
  • CD-ROM
  • 400 MB of HD space for Installation
Corel® Painter™ 12
  • Microsoft® Windows 7 or Windows Vista® (32-bit or 64-bit editions), or Windows XP® (32-bit edition), with the latest Service Packs installed
  • 1 GHz processor or higher
  • 1 GB RAM
  • 600 MB hard disk space for application files*
  • 1280x800 screen resolution
  • Mouse or tablet
  • DVD drive
  • Microsoft Internet Explorer 7 or higher
* Additional space may be required for Microsoft .NET Framework 4.0
  • Mac OS X 10.5 or 10.6 (with latest revision)
  • Intel Core Duo
  • 1 GB RAM
  • 300 MB of HD space for application files
  • Mouse or tablet
  • 1280 x 800 screen resolution
  • Mouse or tablet
  • DVD drive
Anime Studio® Debut 8
  • Windows® 7, Vista and XP (Anime Studio Debut is compatible with 64-bit Windows® operating systems; however, Anime Studio® is a 32-bit Application)
  • 500 MHz Intel Pentium or equivalent
  • 80 MB free hard drive space
  • 256 MB RAM
  • 1024x768 resolution
  • 16-bit color display
  • CD-ROM drive (for physical version of application)
  • Adobe® Flash® Player 9 or newer (embedded library)
  • Windows® Internet Explorer® 7 or newer
  • Internet connection for Content Paradise™
  • Mac OS X 10.5 or higher (Universal Binary) PowerPC G4/G5 Processor
  • 500 MHz or above (Intel recommended)
  • 540 MB free hard drive space
  • 256 MB RAM
  • 1024x768 resolution
  • 16-bit color display; CD-ROM drive (for physical version of application)
  • Adobe® Flash® Player 9 or newer (embedded library)
  • Internet connection for Content Paradise.
Nik® Color Efex Pro™ 4 Select Edition
  • Windows XP, Windows Vista, and Windows 7
  • AMD or Intel processor
  • 2 GB RAM (4 GB or more Recommended)
  • Adobe Photoshop® CS3 through CS5, Photoshop Elements 8 through 9, or Adobe Photoshop Lightroom® 2.6 through 3.0 or later
  • 32-bit and 64-bit compatible
  • Mac OS 10.5.8, 10.6.8, and 10.7 and later
  • Intel processor
  • 2 GB RAM (4 GB or more Recommended)
  • Adobe® Photoshop® CS3 through CS5, Photoshop Elements 8 through 9, Adobe Photoshop Lightroom® 2.6 through 3.0 or later, or Apple® Aperture® 2.1.4 through 3.0 or later
  • 32-bit and 64-bit compatible
Nik® Color Efex Pro™ WE6
  • Microsoft® Windows XP, Microsoft® Windows Vista®, and Microsoft® Windows 7®
  • Pentium III 1GHz or better
  • 256 MB RAM
  • Adobe Photoshop CS2+, Adobe Photoshop Elements 3.0 through 7.0
  • Mac OS 10.4+
  • G4, G5, Intel® Core™ Solo, Intel Core Duo, Intel Core 2 Duo, Intel Xeon®
  • 256 MB RAM
  • Adobe® Photoshop® CS2 through CS4, Adobe Photoshop Elements 4.0 and 6.0
Wacom® Brushes 3
  • Microsoft® Windows® XP, Microsoft® Windows Vista®, and Microsoft® Windows 7®
  • Adobe Photoshop Elements 4 or later or Photoshop CS or later
  • Mac OS 10.4+
  • Adobe® Photoshop® Elements 4 or later or Photoshop® CS or later